"I don't think I will complain as long as the AC is not cold after eating pork sticks on the street (if there is, there will be). However, when I eat at a restaurant where I pay 34,000 for a meal, the music is loud, the seat is not comfortable, or the waiter has long nails. I have been patient in other places, but in a place where I pay this kind of price, they will not be patient.
This is also a fair demand as a consumer. I want 10 at a shop that will pay 10. It's only natural to want 1,000 baht back at a shop that pays 1,000 baht.
In this age of increasing competition, service companies want to be one step ahead of others. But is it because of experience? Is it because they don't have enough education? I don't know if it's showing the knowledge because the employees are not paid well.
To do good service, time, Some entrepreneurs also know that a lot of knowledge is needed, so we will see the easy way of lowering prices to attract consumers.
You may have seen that when you don't take the difficult road, they lower the prices to make it convenient for a while, and then they can't stand it for a long time and then they collapse. While lowering prices is good for the user, it is not a long-term strategy.
To make your service better, when you think about where the consumer will go, oh, you must try to make it so that the little shop that I own will not go away (I mean, when I go to the place that I own, I already know what I like and take care of it). If I take my friends to a shop like that, I feel like I'm losing face. Dear friend, I used to proudly say that this shop is mine.
There are some obvious reasons why such shops are better than others. For example, in a regular shop, you order a cup of coffee, give them a cup of coffee, pay, and you're done. I order 10 po coffee and get 10 po coffee back. But if it's a shop that emphasizes service, they politely ask the guest's name, introduce themselves, remember it, and greet them by name when they return. The person who was called felt a small warmth.
A friend once told me that as soon as he got home, he had to touch his cheeks. It hurts to smile all day. Thinking back on his words, instead of giving 10 tons of coffee this way, if I add a sweet natural smile that is infectious enough, wouldn't it be a cup of coffee worth 11 kyats?
For example, I read in a foreign restaurant that there are guests who come to eat at a restaurant for 3-4 days every week. From always coming to eat, suddenly that guest stopped coming. The people at the shop were also very worried when the second week was over. After investigating to make sure we didn't get it, we got his home address, and when the shop's people knocked on the door, their guest came out, and they explained why they came to ask because they were upset and worried.
Today, I wrote this on the sleeping tissue in the parcel, and people were happy to be told that I have a lovely smile, hehe. I also tried the Spicy Baked Fish, which is worth the price. And I also received a small gift as an extra, so I am satisfied as a consumer.
As a business, giving more service value than the money you get is called Go The Extra Mile. The philosophy and actions of Go The Extra Mile have been in vogue abroad for a long time. In my own country, I am writing this post with the aim of creating businesses that are trying to go the extra mile. I pray for everyone's prosperity and success. #BAWA101"